Front Office Executive, Reservation Executive & Operation Manager

📌 Position & Opportunity Overview

The Reserve Gorumara, a boutique property in the scenic Doars region, is expanding its hospitality team. We are seeking energetic professionals for three key front‑office and operations roles:

• Front Office Executive – primary point of contact for guests, handling check‑in/out, inquiries, and billing.
• Reservation Executive – managing bookings, coordinating with travel partners, and ensuring optimal room inventory.
• Operation Manager – overseeing daily hotel operations, supervising staff, and maintaining service standards.

🎯 Key Responsibilities & Day‑to‑Day Operations

• Front Office Executive*
• Greet guests warmly, manage registration and departure processes.
• Address guest requests, resolve issues promptly, and maintain accurate guest records.
• Operate the property management system (PMS) for billing and reporting.
• Coordinate with housekeeping and food‑beverage teams for room readiness.

• Reservation Executive*
• Receive and confirm reservations via phone, email, and online channels.
• Update the reservation system, manage allotments, and produce daily booking reports.
• Liaise with travel agents, corporate accounts, and tour operators.
• Provide pre‑arrival information and upsell ancillary services.

• Operation Manager*
• Supervise front‑office, housekeeping, and ancillary departments.
• Monitor service quality, guest feedback, and implement corrective actions.
• Prepare operational schedules, staff rotas, and ensure compliance with SOPs.
• Manage inventory of consumables, liaise with vendors, and control costs.

🌟 Required Skills, Specialities & Candidate Preferences

• Strong communication skills in English; knowledge of Bengali or Hindi is an advantage.
• Proficiency with hotel management software (e.g., OPERA, eZee) and MS Office.
• Ability to handle high‑volume guest interactions with a positive attitude.
• For Operation Manager: prior supervisory experience in a hotel or resort setting.
• Flexibility to work in shifts, including weekends and holidays.
• Customer‑centric mindset, attention to detail, and problem‑solving orientation.

💰 Compensation, Work Schedule & Workplace Perks

• Salary: As per experience / qualification (negotiable based on role and expertise).
• Full‑time employment with standard hospitality shift patterns.
• Opportunity to work in a growing property surrounded by natural beauty.
• Access to staff meals, on‑site accommodation (subject to role), and professional development.

📞 Recruiter Contact & Inquiries

• Phone / WhatsApp: [Mabapu Protected]
• Email: [Mabapu Protected]
• Website: [Mabapu Protected]

• Note: Recruiter contact details are protected on Mabapu. Interested candidates can unlock the full contact information through the platform.*