Privacy Policy

Last Updated: 26 June 2026

This Privacy Policy explains how MaBapu Foods collects, uses, stores, protects, shares, and manages personal data when you use our website, online store, recipe portal, chef program, Mabapu Coins, affiliate features, product reviews, newsletters, magazine, subscriptions, advertisements, order tracking, and related services.

1. Introduction

This website is operated by MaBapu Foods OPC Pvt. Ltd. / Mabapu Foods (OPC) Private Limited. Throughout this Privacy Policy, the terms “MaBapu Foods”, “Mabapu”, “Company”, “we”, “us”, and “our” refer to MaBapu Foods.

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, why we collect it, how we use it, how we share it, how we protect it, and what rights you may have.

By visiting our website, creating an account, placing an order, submitting a review, reading recipes, subscribing to newsletters, applying as a chef, accepting chef contracts, earning Mabapu Coins, participating in affiliate programs, contacting support, or otherwise using our services, you agree to the practices described in this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use our website or services.

2. Company and Contact Details

Company Name: MaBapu Foods OPC Pvt. Ltd. / Mabapu Foods (OPC) Private Limited

Brand Name: MaBapu Foods / Mabapu Foods

Official Website: https://mabapu.com

Registered / Compliance Address:

Near Railway Station,
Gram Post Sirsala,
District Churu,
Rajasthan – 331029,
India

General Email: info@mabapu.com

Phone: +91 98288 44414

Grievance / Compliance Officer: Rajnish Saharan

Privacy / Compliance Email: compliance@mabapu.com

Compliance Contact: +91 98288 44414

Company logo, GSTIN, FSSAI details, registered address, invoice identity, grievance officer details, and other statutory details may be displayed from our audited Corporate and Compliance Settings.

3. Scope of This Privacy Policy

This Privacy Policy applies to personal data collected through:

mabapu.com and related pages;
online store and checkout;
product browsing and shopping cart;
order tracking and customer support;
recipe portal and recipe recommendations;
chef applications and chef dashboard;
chef contracts and electronic acceptance records;
Mabapu Coins, redemptions, and payout systems;
affiliate and influencer programs;
product reviews and recipe comments;
subscriptions and newsletters;
magazine and editorial features;
advertisements, analytics, and marketing tools;
user messages and contact forms;
compliance invoices, financial ledger, and forensic audit trail;
cookies, pixels, tags, and similar technologies.

This Privacy Policy applies to visitors, customers, registered users, chefs, affiliates, influencers, sellers, suppliers, newsletter subscribers, reviewers, and any person using our website or services.

4. Types of Information We Collect

We may collect different types of personal data depending on how you use our website and services.

4.1 Account and Identity Information

name;
email address;
mobile number;
username or account ID;
password or encrypted login credentials;
OTP verification records;
language preference;
profile details;
account creation date and account status.

4.2 Order, Billing, and Shipping Information

billing address;
shipping address;
PIN code;
landmark and delivery instructions;
order details;
cart details;
invoice details;
GST-related details where applicable;
return, refund, replacement, and cancellation records;
delivery status and courier tracking information.

4.3 Payment Information

payment mode;
payment status;
transaction ID;
UPI reference or gateway reference;
refund reference;
payment failure records;
chargeback or dispute records.

We do not intentionally store full debit card, credit card, CVV, or complete banking credentials on our own servers. Payment information may be processed by third-party payment gateways according to their own security and privacy practices.

4.4 Chef, Seller, Affiliate, and Payout Information

If you apply as a chef, seller, affiliate, influencer, contributor, or payout-eligible user, we may collect additional information, including:

KYC details;
identity proof and address proof where required;
PAN details;
GSTIN where applicable;
FSSAI license or registration details where applicable;
bank account details;
UPI ID;
payout history;
Mabapu Coins ledger;
redemption requests;
affiliate tracking records;
product promotion records;
recipe submission history;
contract acceptance logs;
exit and settlement records;
recovery lien and deduction records;
tax deduction and compliance records.

4.5 Recipe, Review, and Content Information

recipes submitted by chefs or contributors;
recipe titles, ingredients, steps, images, and video links;
product reviews;
recipe comments;
ratings;
feedback;
support messages;
user-generated content;
moderation records;
complaint and dispute records.

4.6 Technical, Device, and Usage Data

IP address;
browser type;
device type;
operating system;
screen size;
referring website;
pages visited;
search queries on the website;
cart activity;
login records;
clickstream data;
session duration;
location inferred from IP or delivery address;
cookie identifiers;
fraud risk signals;
security logs.

4.7 Marketing and Communication Data

newsletter subscription status;
marketing preferences;
email open and click data;
SMS, WhatsApp, or push notification preferences;
coupon usage;
campaign source;
advertisement interaction;
unsubscribe records.

4.8 Compliance, Ledger, and Audit Data

invoice records;
financial ledger entries;
Mabapu Coins ledger entries;
payout and redemption records;
refund and chargeback records;
contract version logs;
electronic acceptance records;
forensic audit trail records;
admin action records;
fraud review records;
legal notice and complaint records.

5. How We Collect Information

We may collect personal data in the following ways:

when you visit or browse our website;
when you search for products or recipes;
when you create an account or login;
when you place an order;
when you make payment;
when you track an order;
when you contact customer support;
when you submit reviews, ratings, comments, or messages;
when you subscribe to newsletters or magazine updates;
when you apply as a chef, affiliate, influencer, or seller;
when you accept a chef contract or affiliate agreement;
when you earn, redeem, or request payout of Mabapu Coins;
when you use affiliate links or product promotion tools;
through cookies, pixels, tags, analytics, and similar technologies;
from payment gateways, courier partners, service providers, or other third parties involved in providing services;
from public sources or government databases where verification is required and lawful.

6. Why We Use Your Information

We may use personal data for the following purposes:

6.1 Account and Website Operation

to create and manage user accounts;
to verify login and OTP requests;
to maintain shopping cart and wishlist features;
to show language, location, and preference-based content;
to improve website performance and user experience.

6.2 Orders and Customer Service

to process orders;
to generate invoices;
to process payments and refunds;
to arrange shipping and delivery;
to track orders;
to handle cancellations, returns, replacements, and refunds;
to respond to customer queries and complaints.

6.3 Chef Program, Mabapu Coins, and Payouts

to review chef applications;
to verify chef KYC and compliance documents;
to manage chef contracts and electronic acceptance records;
to review, approve, publish, or reject recipes;
to calculate Mabapu Coins;
to manage redemption and payout requests;
to apply settlement holds, deductions, recovery liens, or reversals where applicable;
to maintain financial ledger and payout records;
to detect fake views, fake activity, affiliate abuse, and fraud.

6.4 Affiliate, Influencer, and Marketplace Activities

to track affiliate links and referrals;
to calculate valid affiliate commissions;
to reverse commissions for returned, refunded, cancelled, or chargeback orders;
to verify sellers, suppliers, influencers, and product promoters;
to manage marketplace compliance and product quality;
to detect coupon abuse, fake orders, collusion, or suspicious activity.

6.5 Reviews, Recipes, and User Content

to publish and moderate reviews, ratings, comments, and recipes;
to detect fake reviews, abusive content, copied content, or unsafe content;
to improve product pages, recipe pages, and user experience;
to respond to complaints about user-generated content;
to maintain platform safety and quality.

6.6 Marketing and Personalization

to send newsletters, recipe updates, offers, product alerts, magazine updates, and promotional messages;
to personalize product recommendations and recipe recommendations;
to run advertisements and promotional campaigns;
to measure campaign performance;
to show relevant content based on your preferences and browsing behavior.

6.7 Legal, Security, and Compliance

to comply with legal, tax, food safety, consumer protection, and regulatory obligations;
to maintain invoices, tax records, refund records, payout records, and audit trails;
to prevent fraud, abuse, cyber misuse, payment fraud, and unauthorized access;
to respond to legal notices, court orders, government authorities, or regulators;
to enforce our Terms and Conditions, Chef Work Agreement, Affiliate Terms, and other policies;
to protect the rights, property, safety, and reputation of MaBapu Foods, users, customers, chefs, and partners.

7. Lawful Basis for Processing

We process personal data only for lawful purposes. Depending on the situation, we may process your data:

with your consent;
to perform a contract with you, such as processing orders or managing chef payouts;
to comply with legal obligations;
for legitimate business purposes permitted by law;
to prevent fraud, misuse, cyber threats, or illegal activity;
to respond to your requests, complaints, or support messages;
for compliance, accounting, tax, audit, and dispute resolution purposes.

Where consent is required, you may withdraw consent using available settings or by contacting us. Withdrawal of consent may affect our ability to provide certain services.

8. Cookies and Tracking Technologies

We may use cookies, pixels, tags, local storage, analytics tools, advertising tools, affiliate tracking tools, and similar technologies.

Cookies and tracking technologies may be used for:

login and account security;
shopping cart and checkout;
language selection;
order tracking;
website performance;
analytics and traffic measurement;
personalized recipes and product recommendations;
affiliate tracking and commission calculation;
advertising and remarketing;
fraud detection and security;
remembering user preferences.

You may disable cookies through your browser settings. However, disabling cookies may affect login, cart, checkout, order tracking, personalization, affiliate tracking, and other website features.

9. Analytics, Ads, and Personalization

We may use analytics and advertising tools to understand website usage, improve services, measure marketing campaigns, prevent fraud, and show relevant offers or content.

Advertising partners may use cookies or similar technologies to measure ad performance or personalize ads where permitted by law and user settings.

Sponsored content, affiliate links, product recommendations, and marketplace promotions may be shown on product pages, recipe pages, newsletters, magazine content, or advertisements.

10. Sharing of Personal Data

We do not sell your personal data. However, we may share necessary information with trusted parties where required to provide services, comply with law, prevent fraud, or operate our business.

We may share data with:

payment gateways and payment processors;
banks, UPI providers, refund processors, and financial partners;
courier, logistics, delivery, and shipping partners;
SMS, email, WhatsApp, push notification, and communication service providers;
hosting providers, cloud providers, CDN providers, and IT service providers;
analytics, advertising, and marketing service providers;
fraud detection, cybersecurity, and audit service providers;
tax consultants, accountants, auditors, and legal advisors;
chefs, sellers, suppliers, or marketplace partners where necessary to complete an order or resolve a complaint;
government authorities, courts, regulators, police, cyber cells, food authorities, tax authorities, or law enforcement where legally required;
successors, buyers, or business partners in case of merger, restructuring, acquisition, sale of assets, or business transfer.

We share only the data reasonably required for the relevant purpose.

11. Payment Data

Online payments are processed through third-party payment gateways or payment service providers. We may receive transaction references, payment status, refund status, and settlement information.

We do not intentionally store full debit card, credit card, CVV, or complete banking credentials on our own servers.

Payment gateways may process your payment data according to their own privacy policies, security standards, and legal obligations.

12. Chef KYC, Mabapu Coins, and Payout Data

If you apply as a chef, contributor, seller, affiliate, influencer, or payout-eligible user, we may collect and process additional data to verify identity, prevent fraud, comply with tax rules, manage contracts, calculate earnings, and process payouts.

This may include:

KYC documents;
PAN, GSTIN, FSSAI details where applicable;
bank account and UPI details;
recipe submission records;
recipe view analytics;
Mabapu Coins ledger;
affiliate tracking records;
payout requests and settlement records;
tax deduction records;
recovery lien and deduction records;
contract acceptance and exit settlement records;
fraud review and compliance audit records.

We may retain chef, payout, KYC, contract, and ledger data for legal, tax, audit, fraud prevention, dispute resolution, and compliance purposes.

13. Product Reviews, Recipe Comments, and User Content

If you submit reviews, ratings, comments, recipes, feedback, messages, images, videos, or other content, we may collect and process that content along with related account, moderation, and audit information.

We may publish, moderate, edit, hide, remove, translate, analyze, or use user-generated content for product pages, recipe pages, customer support, legal compliance, marketing, quality improvement, and platform safety.

Do not submit personal data of others, unlawful content, fake reviews, abusive content, medical misinformation, copied content, or content that violates third-party rights.

14. User Messages and Customer Support

When you contact us through email, phone, WhatsApp, contact form, support ticket, user message, or any other support channel, we may collect and store your communication and related data.

We use this data to respond to queries, resolve complaints, verify orders, investigate fraud, improve support quality, comply with law, and maintain dispute records.

15. Newsletters, Magazine, and Marketing Communications

If you subscribe to newsletters, magazine updates, recipe alerts, product offers, chef updates, or promotional messages, we may use your contact details and preferences to send such communications.

You may unsubscribe from promotional emails or marketing communications using the unsubscribe link, account settings, or by contacting us.

Service-related messages such as order updates, payment alerts, shipping updates, legal notices, security alerts, policy updates, payout messages, and support replies may still be sent where necessary.

16. Compliance Invoices, Financial Ledger, and Audit Trail

We may maintain compliance invoices, financial ledger records, Mabapu Coins ledger records, redemptions, payouts, deductions, recovery liens, refunds, chargebacks, tax records, and settlement records.

We may also maintain forensic audit trails for security, legal compliance, fraud prevention, financial accuracy, consumer protection, and dispute resolution.

Audit trails may include:

login records;
IP address;
device details;
OTP records;
contract acceptance logs;
order history;
payment and refund logs;
payout logs;
ledger entries;
product changes;
recipe changes;
admin actions;
user messages;
notification records;
fraud detection records.

17. Data Retention

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may depend on:

order completion and delivery records;
return, refund, and chargeback windows;
tax, accounting, and invoice requirements;
legal, regulatory, and compliance obligations;
fraud prevention and security requirements;
contract, chef payout, and settlement obligations;
audit trail and dispute resolution needs;
user account activity and service continuity.

Even if you request deletion of your data, we may retain certain records where required for legal, tax, accounting, fraud prevention, dispute resolution, consumer protection, or compliance purposes.

18. Data Security

We use reasonable technical and organizational measures to protect personal data from unauthorized access, misuse, loss, alteration, disclosure, or destruction.

Security measures may include:

encrypted connections where applicable;
access controls;
password protection;
OTP verification;
limited admin access;
audit logging;
fraud monitoring;
secure payment gateway integration;
server and application security controls;
regular review of suspicious activity.

However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.

19. Data Breach and Security Incidents

If we become aware of a personal data breach or security incident, we may investigate, take corrective steps, notify affected users where required, and report to authorities where required by applicable law.

Users should immediately contact us if they suspect account misuse, unauthorized login, fake order, payment fraud, payout misuse, or data breach.

20. Children’s Privacy

Our website, chef program, marketplace, and payout features are not intended for children.

Users below the age of majority should use our website only with parental or guardian consent and supervision.

We do not knowingly collect personal data from children for chef payouts, affiliate earning, marketplace selling, or commercial earning features.

If you believe that a child has provided personal data to us without proper consent, please contact us so that we can review and take appropriate action.

21. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal data. These may include:

right to request access to your personal data;
right to request correction of inaccurate or incomplete data;
right to request update of your personal data;
right to request deletion or erasure where legally permitted;
right to withdraw consent where processing is based on consent;
right to opt out of marketing communications;
right to grievance redressal;
right to nominate another person where applicable under law.

To exercise your rights, contact us at compliance@mabapu.com or info@mabapu.com.

We may verify your identity before processing privacy requests.

22. Withdrawal of Consent

Where we rely on consent to process your personal data, you may withdraw consent by contacting us or using available website/account settings.

Withdrawal of consent will not affect processing already completed before withdrawal.

If you withdraw consent necessary for providing a service, we may be unable to continue that service. For example, if you withdraw consent for delivery address processing, we may not be able to deliver orders. If a chef withdraws consent for KYC or payout processing, we may be unable to process payouts.

23. Correction and Account Updates

You are responsible for keeping your account information accurate and updated.

You may update certain details through your account settings. For sensitive changes such as mobile number, email, bank details, PAN, GSTIN, FSSAI details, or payout information, we may require verification.

MaBapu Foods is not responsible for failed delivery, failed payout, failed refund, or account issues caused by incorrect or outdated information provided by the user.

24. Marketing Opt-Out

You may opt out of promotional emails, newsletters, and marketing communications by using the unsubscribe link, account settings, or by contacting us.

Even after opting out of marketing, we may continue to send service-related messages such as order updates, delivery messages, security alerts, legal notices, policy updates, refund updates, payout notifications, and customer support replies.

25. Third-Party Websites and Links

Our website may contain links to third-party websites, payment gateways, courier tracking pages, video platforms, social media pages, affiliate links, ads, or external tools.

We are not responsible for the privacy practices, content, cookies, data use, security, or policies of third-party websites.

Users should read the privacy policies of third-party websites before using them.

26. International Data Transfers

Some service providers, cloud systems, analytics tools, payment tools, communication tools, or business systems may process data outside India.

Where personal data is transferred outside India, we aim to do so in accordance with applicable law and appropriate safeguards.

27. Automated Processing and Fraud Detection

We may use automated tools, algorithms, rules, or AI-assisted systems for fraud detection, security monitoring, suspicious order detection, fake review detection, fake view detection, affiliate abuse detection, payout risk review, content moderation, and recommendation systems.

Such systems may affect order review, payout holds, Mabapu Coins validation, affiliate tracking, content moderation, product recommendations, and platform safety actions.

Important actions may also be reviewed manually where appropriate.

28. Public Content and Visibility

Some content you submit may be publicly visible, including product reviews, recipe comments, chef profile details, approved recipes, ratings, public name, and other content submitted for publication.

Do not post private information, sensitive information, addresses, phone numbers, payment details, or third-party personal data in reviews, comments, recipes, or public areas.

29. Business Transfers

If MaBapu Foods undergoes merger, acquisition, restructuring, financing, sale of assets, transfer of business, or similar transaction, personal data may be transferred as part of that transaction, subject to applicable law.

30. Legal Disclosure

We may disclose personal data if required to do so by law or if we believe in good faith that such disclosure is necessary to:

comply with legal obligations;
respond to court orders, summons, notices, or lawful requests;
cooperate with government authorities, law enforcement, cyber cells, food authorities, tax authorities, or regulators;
enforce our Terms and Conditions, Chef Work Agreement, Affiliate Terms, or other policies;
prevent fraud, abuse, cybercrime, payment fraud, fake orders, or illegal activity;
protect rights, property, safety, users, customers, chefs, partners, or MaBapu Foods.

31. Do Not Track

Some browsers may send “Do Not Track” signals. Our website may not respond to all such signals due to lack of uniform industry standards.

You can manage cookies and tracking through your browser settings and available consent tools.

32. Data Accuracy

You agree to provide true, accurate, complete, and updated personal data.

Incorrect information may affect order delivery, account access, refund processing, chef approval, KYC verification, payout processing, tax records, and support resolution.

33. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, business practices, platform features, security requirements, or compliance needs.

Updated versions will be posted on this page with a revised “Last Updated” date.

Material changes may also be notified through website notice, dashboard notification, email, SMS, WhatsApp, or other reasonable method.

Your continued use of our website or services after the updated Privacy Policy is posted will be treated as acceptance of the updated Privacy Policy, where permitted by law.

34. Relationship With Other Policies

This Privacy Policy should be read with our:

Terms and Conditions;
Cookie Policy;
Return and Refund Policy;
Shipping and Delivery Policy;
Chef Work Agreement;
Affiliate Program Terms;
Subscription Terms;
Product Review Policy;
Marketplace Rules;
Community Guidelines.

If a separate agreement applies to a chef, affiliate, seller, influencer, or contributor, that agreement may contain additional privacy, KYC, payout, ledger, audit, and settlement provisions.

35. Contact Us

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or how we handle personal data, contact us at:

MaBapu Foods OPC Pvt. Ltd. / Mabapu Foods (OPC) Private Limited