Shipping and Delivery Policy

1. Introduction

This Shipping and Delivery Policy is issued by MaBapu Foods OPC Pvt. Ltd. / Mabapu Foods (OPC) Private Limited. Throughout this policy, the terms “MaBapu Foods”, “Mabapu”, “Company”, “we”, “us”, and “our” refer to MaBapu Foods.

At MaBapu Foods, we are committed to delivering authentic Rajasthani dry foods, chutneys, masalas, sun-dried specials, flours, pulses, lentils, sweets, and related products safely, efficiently, and with proper care.

This policy applies to orders placed through https://mabapu.com and should be read with our Terms and Conditions, Return and Refund Policy, Privacy Policy, Cookie Policy, Product Page terms, Marketplace Rules, Affiliate Terms, and other applicable policies.

2. Company and Contact Details

Company Name: MaBapu Foods OPC Pvt. Ltd. / Mabapu Foods (OPC) Private Limited

Brand Name: MaBapu Foods / Mabapu Foods

Official Website: https://mabapu.com

3. Scope of This Policy

This policy applies to:

• products sold directly by MaBapu Foods;
• products fulfilled by MaBapu Foods;
• eligible marketplace products shipped through MaBapu Foods or its partners;
• food products, dry foods, chutneys, masalas, flours, pulses, sweets, and sun-dried products;
• recipe-linked products sold through mabapu.com checkout;
• shipping charges and delivery estimates shown at checkout;
• order processing, packing, dispatch, tracking, and delivery support.

Affiliate products and external third-party products are handled separately under Section 19 of this policy.

4. Shipping Locations and Serviceability

MaBapu Foods may deliver to selected locations in India where courier or logistics service is available.

Delivery serviceability may depend on:

• PIN code;
• product type;
• courier partner availability;
• local restrictions;
• remote location limits;
• weather or road conditions;
• government or legal restrictions;
• operational feasibility.

If your location is not serviceable, we may cancel the order, request an alternate address, offer store credit, or process refund where legally required or applicable under our policy.

5. Shipping Charges

Shipping charges may apply to orders placed on MaBapu Foods. The applicable shipping charge, if any, will be shown at checkout before payment.

Shipping charges may depend on:

• delivery PIN code;
• order value;
• product weight;
• package size;
• courier partner charges;
• delivery speed;
• cash on delivery availability;
• remote area charges;
• special packing or handling requirement;
• promotional campaigns.

Free shipping is available only when specifically mentioned as part of a promotional campaign, subscription benefit, coupon, special offer, festival campaign, or product-specific offer.

Unless expressly stated, shipping charges, COD charges, packaging charges, handling charges, and convenience fees are non-refundable, except where required by law or specifically approved by MaBapu Foods.

6. Essential Delivery Information

Customers must provide complete, correct, and deliverable information at the time of placing an order.

Your order must include:

• full name;
• complete postal address;
• house number, street, village, town, city, and district;
• state;
• correct PIN code;
• landmark where available;
• valid mobile number;
• valid email address;
• alternate contact number where possible;
• delivery instructions where necessary.

Customers are responsible for verifying all details before placing the order. MaBapu Foods is not responsible for failed delivery, delayed delivery, lost shipment, wrong delivery, return-to-origin, or additional charges caused by incorrect or incomplete address, wrong PIN code, unreachable mobile number, or unavailable recipient.

7. Order Confirmation

After you place an order, you may receive an order confirmation through email, SMS, WhatsApp, website notification, or account dashboard.

Order confirmation does not always mean immediate dispatch. Orders may still be subject to payment verification, stock availability, quality check, production status, address verification, fraud review, courier serviceability, and operational checks.

MaBapu Foods may cancel or hold an order if there is payment failure, stock issue, quality concern, suspected fraud, wrong address, unreachable customer, pricing error, legal restriction, or serviceability issue.

8. Order Processing Time

If ordered items are available in stock, we aim to process, pack, and dispatch the order within approximately 3 working days.

If any ordered item is temporarily out of stock, made fresh, batch-prepared, sun-dried, seasonally processed, or requires production, we may dispatch the order within approximately 10 working days.

In such cases, we may update the customer through email, SMS, WhatsApp, phone, or dashboard notice.

Processing timelines may increase during festivals, high order volume, weather disruptions, production delays, ingredient shortage, packaging shortage, courier delays, public holidays, or other operational issues.

9. Working Days

For this policy, “working days” generally means Monday to Saturday, excluding Sundays, public holidays, government holidays, courier holidays, local shutdowns, and force majeure events.

Orders placed on Sunday, public holiday, or after business processing hours may be processed on the next working day.

10. Dispatch and Packing

We aim to pack products carefully to reduce the risk of damage, leakage, breakage, moisture exposure, contamination, or transit-related issues.

Food products may be packed using suitable packaging material depending on product type, quantity, storage requirement, courier handling, and shipping distance.

We may use different packaging for different batches, product sizes, shipping partners, or operational requirements. Packaging appearance may differ from website images.

MaBapu Foods may delay dispatch if a product does not pass internal quality, packing, labeling, stock, or compliance checks.

11. Delivery Schedule

Our logistics partners generally deliver between Monday to Saturday, usually from approximately 9:00 AM to 7:00 PM, depending on courier route, location, and courier partner rules.

Deliveries are generally not made on Sundays or public holidays.

Courier partners may contact customers before delivery through phone, SMS, WhatsApp, or delivery app notification. Customers should remain reachable on the provided mobile number.

Exact delivery time slots are not guaranteed unless specifically offered at checkout or confirmed in writing by MaBapu Foods.

12. Estimated Delivery Time

Delivery timelines depend on destination, courier partner, product availability, dispatch time, shipping mode, and external conditions.

Estimated delivery may vary for metro cities, non-metro cities, villages, remote locations, and special service areas.

Delivery estimates shown on the website, checkout page, tracking page, product page, or communication message are approximate and not guaranteed.

MaBapu Foods is not liable for reasonable delivery delays caused by courier partners, weather, strikes, holidays, public disruptions, incorrect address, customer unavailability, local restrictions, government action, or force majeure events.

13. Order Tracking

Once your order is dispatched, we may share tracking details through email, SMS, WhatsApp, account dashboard, or order tracking page.

Tracking may take some time to become active after dispatch because courier systems may update after package scanning.

Customers can use the “Track Your Order” option on our website where available.

If tracking does not update for a reasonable time, customers may contact us at info@mabapu.com with their order number.

14. Split Shipments

MaBapu Foods may ship an order in multiple packages or split shipments if:

• products are stored in different locations;
• some items are ready earlier;
• some items are temporarily out of stock;
• product weight or packaging requires separate shipping;
• food safety or packaging requires separate handling;
• marketplace seller products are shipped separately;
• courier requirements make split shipment necessary.

In split shipments, products may arrive on different dates and may have different tracking numbers.

15. Delivery Attempt and Customer Availability

Customers must ensure that someone is available at the delivery address to receive the package.

If the courier partner attempts delivery and the customer is unavailable, unreachable, refuses delivery, or fails to respond, the courier may make another attempt or mark the shipment as failed, depending on courier policy.

MaBapu Foods cannot guarantee repeated delivery attempts. Courier partners may return the package to origin if delivery fails.

16. Failed Delivery, Wrong Address, and Return to Origin

Delivery may fail due to:

• wrong address;
• incomplete address;
• wrong PIN code;
• unreachable customer;
• customer unavailable at delivery address;
• customer refusing delivery;
• customer not accepting courier calls;
• locked premises;
• restricted area;
• address change request after dispatch;
• courier serviceability issue;
• local disruption or restriction.

If delivery fails due to customer-side issue and the shipment is returned to origin, MaBapu Foods may deduct shipping charges, return shipping charges, packaging charges, COD charges, payment gateway charges, product damage cost, and handling cost.

Re-shipping may be offered at MaBapu Foods’ discretion and may require additional shipping charges.

For food and hygiene-sensitive products, re-shipping or replacement may not be possible if the returned package is damaged, delayed, spoiled, opened, tampered, or not suitable for resale.

17. Refused Delivery

If a customer refuses delivery without a valid reason approved by MaBapu Foods, the order may be treated as customer-side failed delivery.

Refund, replacement, or re-shipping is generally not available for refused delivery, especially for food products, perishable products, semi-perishable products, hygiene-sensitive products, customized orders, or specially packed products.

Any re-shipping, store credit, coupon, or settlement will be at the discretion of MaBapu Foods and subject to product condition, courier charges, return charges, and applicable policy.

18. Cash on Delivery

Cash on Delivery, if available, may be offered only for selected products, selected locations, selected order values, and selected customers.

MaBapu Foods may refuse or disable Cash on Delivery for:

• high-value orders;
• remote locations;
• repeated refused deliveries;
• fraud-risk orders;
• bulk orders;
• custom orders;
• customers with suspicious order history;
• products not suitable for COD.

COD charges, if applicable, will be shown at checkout and may be non-refundable.

19. Affiliate Products and External Third-Party Delivery

MaBapu Foods may display affiliate products, sponsored products, third-party products, external marketplace links, partner links, product recommendations, or advertisements on product pages, recipe pages, magazine pages, newsletters, emails, or other website areas.

If a customer clicks an affiliate link and purchases a product from a third-party website, external marketplace, advertiser website, seller website, or partner website, the shipping and delivery process is controlled by that third-party merchant.

For affiliate products and external third-party products:

• the third-party merchant’s shipping and delivery policy will apply;
• the third-party merchant is responsible for packing, dispatch, tracking, delivery, delay, non-delivery, replacement, return, refund, and customer support;
• MaBapu Foods does not control external merchant stock, dispatch speed, courier partner, delivery timeline, packaging, delivery success, return pickup, refund, or replacement;
• MaBapu Foods is not responsible for delay, damage, non-delivery, wrong delivery, failed delivery, lost package, refund denial, or replacement denial by an external merchant;
• MaBapu Foods may earn affiliate commission, advertising revenue, referral commission, or promotional benefit from such external products;
• MaBapu Foods may share available third-party merchant support details, but cannot guarantee resolution.

20. Marketplace Seller Products

Some products may be listed, supplied, packed, shipped, promoted, or fulfilled by third-party sellers, chefs, suppliers, vendors, or marketplace partners through MaBapu Foods.

Marketplace seller products may be shipped directly by the seller, by MaBapu Foods, or by a third-party logistics partner depending on the arrangement.

Shipping timelines, packing, dispatch, delivery, replacement, and complaint handling may depend on seller readiness, stock availability, location, courier pickup, and marketplace rules.

If a seller, supplier, chef, or marketplace partner causes dispatch delay, wrong shipment, missing product, damaged product, failed delivery, return, refund, replacement, or customer complaint, MaBapu Foods may recover applicable amounts from that seller, supplier, chef, or partner according to applicable contract, payout, recovery lien, and settlement rules.

21. Delayed Delivery

Delivery may be delayed due to:

• courier delay;
• weather conditions;
• flood, heatwave, storm, or natural event;
• public holiday;
• festival rush;
• strike or transport disruption;
• road blockage;
• remote location;
• incorrect address;
• customer unavailability;
• payment verification issue;
• stock or production delay;
• quality check delay;
• packaging shortage;
• government restriction;
• courier service suspension;
• technical issue;
• force majeure event.

Delayed delivery alone does not automatically qualify for refund, cancellation, replacement, compensation, or damages unless required by applicable law or specifically approved by MaBapu Foods.

If delay causes verified damage or spoilage at the time of delivery, the customer must raise a complaint within 2 days / 48 hours of delivery with required evidence as stated in our Return and Refund Policy.

22. Damaged Package at Delivery

If the package appears visibly damaged, leaking, torn, opened, crushed, wet, or tampered with at the time of delivery, customers should:

• take clear photos of the package before opening;
• record an unboxing video where possible;
• check all products immediately;
• keep the outer box, invoice, label, and packaging safely;
• contact us within 2 days / 48 hours at info@mabapu.com;
• provide all required evidence as per Return and Refund Policy.

For verified delivery damage, MaBapu Foods may provide replacement of the affected product according to our Return and Refund Policy.

23. Lost Shipment

If a shipment is marked lost by the courier partner after dispatch, MaBapu Foods may investigate the matter with the courier partner.

After verification, MaBapu Foods may re-dispatch the order, provide replacement, offer store credit, or take another lawful action depending on product availability, courier confirmation, payment status, and applicable policy.

False lost-shipment claims, incorrect address, refused delivery, customer unavailability, or misleading complaints may be rejected.

24. Product Handling After Delivery

After delivery, customers are responsible for proper storage and handling of food products.

Customers should:

• inspect package immediately after delivery;
• check invoice and product count;
• check manufacturing date, packing date, batch number, best-before date, and storage instructions;
• store products in a cool, dry, clean place where required;
• keep products away from moisture, insects, sunlight, heat, and contamination;
• seal products properly after opening;
• refrigerate only if the label or product instructions require it;
• not consume products that appear spoiled, damaged, contaminated, or unsafe;
• raise complaints within 2 days / 48 hours with required evidence.

MaBapu Foods is not responsible for spoilage, contamination, insects, moisture damage, aroma change, taste change, texture change, or product deterioration caused by improper customer-side storage after delivery.

25. Address Change Requests

Address change requests may be reviewed only before dispatch. Once an order is packed, dispatched, handed to courier, or assigned for delivery, address change may not be possible.

If address change is attempted after dispatch, courier charges, delay, failed delivery, return-to-origin, product damage, or re-shipping charges may apply.

MaBapu Foods is not responsible for failed delivery caused by late address change requests.

26. Bulk Orders, B2B Orders, and Custom Orders

Bulk orders, B2B orders, wholesale orders, corporate gifting orders, festival hampers, customized packages, special packing orders, and large quantity orders may require additional processing, packing, production, and delivery time.

Such orders may have separate shipping charges, delivery timelines, packing requirements, partial dispatch, transport arrangements, and cancellation rules.

Delivery timelines for such orders will be estimated separately and may not follow standard order timelines.

27. International Shipping

Unless specifically stated on the website or confirmed in writing, MaBapu Foods primarily processes orders for delivery within India.

If international shipping is enabled in the future, additional customs duties, import restrictions, food import laws, courier charges, documentation, customs delays, taxes, and destination-country rules may apply.

Customers will be responsible for any destination-country customs duties, taxes, import restrictions, or legal compliance unless expressly stated otherwise.

28. Order Cancellation Before Dispatch

Once an order is confirmed, cancellation is generally not allowed, especially for food products, prepared products, packed products, custom products, or orders already processed.

A cancellation request may be reviewed only if the order has not been processed, packed, produced, dispatched, or handed over to courier. Approval is not guaranteed.

MaBapu Foods may cancel an order due to stock unavailability, payment failure, pricing error, serviceability issue, suspected fraud, legal restriction, quality concern, or operational issue.

If MaBapu Foods cancels a prepaid order before dispatch, refund or store credit may be processed according to payment status, payment gateway records, Return and Refund Policy, and applicable law.

29. Fraud Prevention and Delivery Abuse

MaBapu Foods may investigate, restrict, cancel, or refuse orders where suspicious delivery-related activity is detected.

Examples include:

• repeated refused deliveries;
• fake address;
• fake phone number;
• coupon abuse;
• COD abuse;
• false missing product claims;
• false damaged product claims;
• chargeback abuse;
• bulk order manipulation;
• reseller fraud;
• fake accounts;
• edited or misleading unboxing videos;
• harassment or threats to delivery/support staff.

We may preserve records and share evidence with courier partners, payment gateways, legal advisors, regulators, police, cyber cells, or courts where necessary.

30. Force Majeure

MaBapu Foods shall not be responsible for shipping or delivery failure, delay, loss, damage, or non-performance caused by events beyond reasonable control.

Such events may include:

• natural disaster;
• fire, flood, storm, earthquake, or heatwave;
• epidemic or pandemic;
• war, riot, strike, protest, or transport disruption;
• government order or court order;
• road closure or local restriction;
• courier network disruption;
• internet, payment, or technology failure;
• supplier or production disruption;
• warehouse or logistics issue beyond our control.

31. Relationship With Return and Refund Policy

This Shipping and Delivery Policy should be read together with our Return and Refund Policy.

MaBapu Foods follows a replacement-first and no voluntary refund policy for food and hygiene-sensitive products. For verified eligible delivery complaints, replacement of the affected product is the primary remedy, subject to verification and applicable law.

Complaints for damaged, missing, spoiled, wrong, defective, expired, or tampered products must be raised within 2 days / 48 hours of delivery with required evidence, including invoice, product images, packaging images, and unboxing video where required.

32. Need Help?

If you have questions or need assistance regarding your order, dispatch, tracking, failed delivery, damaged package, missing item, delivery delay, or shipment status, contact our support team.

Please include your order number, registered email or mobile number, tracking ID if available, and a clear description of the issue.

33. Grievance Escalation

If you are not satisfied with the first support response, you may escalate the matter to:

Please include your order number, earlier support communication, tracking details, and all relevant evidence while escalating.

34. Changes to This Policy

We may update this Shipping and Delivery Policy from time to time to reflect changes in law, courier partners, product categories, delivery serviceability, shipping charges, marketplace model, affiliate systems, customer support process, or business practices.

Updated versions will be posted on this page with a revised “Last Updated” date.

Your continued use of MaBapu Foods after an updated policy is posted will be treated as acceptance of the updated policy, where permitted by law.

35. Customer Declaration

By placing an order on MaBapu Foods, you confirm that:

• you have read this Shipping and Delivery Policy;
• you understand that delivery timelines are estimates and not guaranteed exact delivery dates;
• you understand that in-stock products are generally processed and dispatched within approximately 3 working days;
• you understand that out-of-stock, batch-prepared, seasonal, or production-required products may take approximately 10 working days for dispatch;
• you agree to provide complete and accurate address, PIN code, email, and mobile number;
• you understand that wrong address, customer unavailability, refused delivery, or failed delivery may cause additional charges or loss of remedy;
• you understand that shipping charges, COD charges, packaging charges, handling charges, and convenience fees may be non-refundable unless required by law or approved by MaBapu Foods;
• you understand that affiliate products and external products are shipped and delivered by third-party merchants under their own policies;
• you understand that MaBapu Foods does not control external affiliate merchant shipping, delivery, returns, refunds, replacements, or support;
• you agree to inspect food products immediately after delivery and raise any valid complaint within 2 days / 48 hours with required evidence;
• you understand that MaBapu Foods follows a replacement-first and no voluntary refund policy for verified eligible food-product complaints.