Return and Refund Policy

1. Introduction

This Return and Refund Policy is issued by MaBapu Foods OPC Pvt. Ltd. / Mabapu Foods (OPC) Private Limited. Throughout this policy, the terms “MaBapu Foods”, “Mabapu”, “Company”, “we”, “us”, and “our” refer to MaBapu Foods.

MaBapu Foods sells and/or facilitates the sale of authentic Rajasthani dry foods, chutneys, masalas, sun-dried specials, flours, pulses, lentils, sweets, recipe-linked products, marketplace products, and affiliate products.

Due to the food nature, hygiene sensitivity, perishable or semi-perishable character, storage requirements, safety concerns, and risk of tampering after delivery, we generally do not accept returns or refunds once an order is confirmed, packed, shipped, delivered, opened, used, or tampered with.

2. Company and Contact Details

Company Name: MaBapu Foods OPC Pvt. Ltd. / Mabapu Foods (OPC) Private Limited

Brand Name: MaBapu Foods / Mabapu Foods

Official Website: https://mabapu.com

3. Scope of This Policy

This policy applies to:

• products sold directly by MaBapu Foods;
• products fulfilled by MaBapu Foods;
• marketplace products sold or supplied by third-party sellers through MaBapu Foods;
• food products, dry foods, chutneys, masalas, flours, pulses, sweets, and sun-dried items;
• recipe-linked products;
• orders placed through mabapu.com;
• replacement requests;
• refund requests;
• cancellation requests;
• missing product complaints;
• damaged product complaints;
• spoiled product complaints;
• wrong product complaints;
• affiliate product complaints, to the limited extent described below.

This policy should be read with our Terms and Conditions, Privacy Policy, Shipping and Delivery Policy, Product Page terms, Chef Work Agreement, Affiliate Terms, Marketplace Rules, and other applicable policies.

4. No Return and No Refund Due to Nature of Products

Due to the nature of our products, MaBapu Foods generally does not accept returns or refunds for:

• food products;
• dry foods;
• sun-dried products;
• chutneys;
• masalas and spice blends;
• flours and atta mixes;
• pulses and lentils;
• sweets;
• perishable or semi-perishable products;
• hygiene-sensitive products;
• opened or used products;
• tampered products;
• products with broken customer-side seal or packaging;
• products stored incorrectly after delivery;
• products damaged after delivery;
• products affected due to customer negligence;
• products purchased by mistake;
• products no longer wanted by the customer;
• products disliked due to taste, aroma, texture, color, spice level, sweetness, salt level, or personal preference;
• products affected by normal natural variation between batches.

No return or refund request will be accepted merely because the customer changed their mind, ordered the wrong product, entered the wrong address, refused delivery, was unavailable for delivery, disliked the taste, expected a different texture, or did not read the product description.

5. Natural Variation in Food Products

Many MaBapu Foods products are traditional, natural, handmade, sun-dried, small-batch, or regionally prepared. Because of this, minor variation may occur in:

• color;
• aroma;
• texture;
• spice level;
• sweetness;
• salt level;
• shape;
• size;
• dryness;
• oil separation;
• natural settling;
• batch appearance;
• packaging appearance.

Such natural variation does not qualify as damage, defect, spoilage, or wrong product. Return, refund, or replacement will not be approved only because of normal natural variation.

6. Cases Where We May Review a Complaint

Although our general policy is no return and no refund, we may review complaints in the following cases:

• damaged product received;
• missing product in the package;
• wrong product delivered;
• expired product delivered;
• spoiled product received at delivery;
• defective product received;
• product materially different from what was ordered;
• duplicate payment;
• payment debited but order not created;
• order cancelled by MaBapu Foods due to stock, serviceability, pricing error, or operational issue;
• any case where applicable law requires a remedy.

Approval of any replacement, store credit, refund, coupon, or other remedy is subject to verification, evidence, product type, seller type, delivery records, packaging condition, courier record, and applicable law.

7. Complaint Reporting Window

Customers must notify us within 2 days / 48 hours from delivery for complaints related to:

• damaged product;
• missing product;
• spoiled product;
• wrong product;
• expired product;
• package tampering;
• quality issue visible at delivery.

Complaints received after 2 days / 48 hours may be rejected because food products can be affected by customer-side storage, handling, temperature, humidity, opening, contamination, tampering, or delay in reporting.

The 2-day reporting window does not reduce any non-waivable consumer right available under applicable law.

8. Mandatory Evidence for Complaints

To review any complaint, the customer must email info@mabapu.com with all required evidence.

The email must include:

• order number;
• registered mobile number or email used for order;
• clear image of the invoice;
• clear image of the shipping label;
• clear image of the outer box from all visible damaged sides;
• clear image of inner packaging;
• clear image of the affected product;
• batch number, manufacturing date, packaging date, best-before date, or expiry date where printed;
• unboxing video showing the sealed package being opened and the issue clearly visible;
• short written explanation of the issue;
• any courier damage proof where available.

9. Damaged Product

If you receive a damaged product, you must notify us within 2 days / 48 hours from delivery by emailing info@mabapu.com.

The email must include:

• order number;
• image of invoice;
• image of shipping label;
• outer box image;
• inner packaging image;
• at least 2 clear images of the damaged product;
• unboxing video clearly showing the damage;
• brief description of the damage.

If the shipment contains multiple products, only the affected product will be reviewed for replacement or other remedy. The entire order will not be replaced or refunded merely because one item is affected.

After verification, we may provide replacement, store credit, coupon, partial refund, full refund for the affected item, or another fair solution depending on product type, evidence, availability, seller responsibility, courier records, and applicable law.

10. Missing Product

If any product is missing from your package, you must notify us within 2 days / 48 hours from delivery by emailing info@mabapu.com.

The email must include:

• order number;
• image of invoice;
• image of shipping label;
• outer box image;
• clear images of the opened box;
• images of all items received;
• unboxing video showing all items received;
• name of the missing product.

If the missing product claim is verified, we may re-send the missing product, provide store credit, issue a coupon, adjust the order value, or provide another fair remedy according to availability and applicable law.

False missing product claims, edited videos, incomplete evidence, or suspicious claims may be rejected and may result in account review.

11. Spoiled Product

If you believe a product was spoiled at the time of delivery, you must notify us within 2 days / 48 hours from delivery by emailing info@mabapu.com.

The email must include:

• order number;
• image of invoice;
• product name;
• date of packaging or date of manufacture where printed;
• best-before date or expiry date where printed;
• batch number where printed;
• clear images of the product;
• clear video of the product issue;
• images of packaging condition;
• storage condition after delivery;
• written explanation of the issue.

We do not accept spoilage complaints caused by improper customer storage, late opening, exposure to moisture, heat, sunlight, insects, contamination after opening, fridge/freezer misuse, or failure to follow storage instructions.

After verification and investigation, we may provide replacement, store credit, coupon, partial refund, full refund for the affected item, or another fair remedy depending on evidence, product type, delivery records, storage requirements, and applicable law.

12. Wrong Product Delivered

If you receive a wrong product, you must notify us within 2 days / 48 hours from delivery.

The email must include:

• order number;
• invoice image;
• image of product received;
• image of shipping label;
• unboxing video;
• name of the product ordered;
• name of the product received.

If the wrong product claim is verified, we may arrange replacement, store credit, coupon, order correction, or another fair remedy according to stock availability and applicable law.

13. Expired Product

If you receive an expired product, you must notify us within 2 days / 48 hours from delivery.

The email must include:

• order number;
• invoice image;
• product image;
• clear image of expiry date or best-before date;
• batch number image where printed;
• unboxing video where available.

If verified, MaBapu Foods may provide replacement, store credit, coupon, refund for the affected product, or another lawful remedy.

14. Product Not Eligible for Return, Refund, or Replacement

Return, refund, or replacement will generally not be approved in the following cases:

• customer changed mind after order confirmation;
• customer ordered the wrong product;
• customer did not like taste, aroma, texture, color, or spice level;
• customer expected a different natural variation;
• customer entered wrong address;
• customer refused delivery;
• customer was unavailable for delivery;
• customer failed to collect the package from courier;
• product was opened and consumed;
• product was tampered with after delivery;
• product was stored improperly after delivery;
• complaint was raised after 2 days / 48 hours;
• evidence is incomplete, unclear, edited, or missing;
• unboxing video is not provided for missing/damaged/tampered claims;
• invoice or order number is not provided;
• product was purchased from a third-party website not controlled by MaBapu Foods;
• affiliate product issue is controlled by the affiliate merchant’s own policy;
• bulk or commercial order terms state otherwise;
• claim appears fraudulent, abusive, repeated, or suspicious.

15. Affiliate Products, External Products, and Third-Party Merchant Responsibility

MaBapu Foods may display affiliate products, sponsored products, partner products, third-party advertisements, product recommendations, marketplace links, or external product links on product pages, recipe pages, articles, magazine pages, newsletters, advertisements, emails, and other website areas.

If a customer clicks an affiliate link and purchases a product from a third-party website, external marketplace, advertiser website, brand website, seller website, or partner website, the purchase transaction is directly between the customer and that third-party merchant.

MaBapu Foods does not own, pack, ship, deliver, replace, refund, inspect, manufacture, store, control, or guarantee affiliate products purchased from third-party websites, unless expressly stated in writing on the relevant product page.

For affiliate products and external partner products:

• the third-party merchant’s own return, replacement, refund, warranty, shipping, and cancellation policy will apply;
• the third-party merchant is responsible for product quality, stock, packaging, delivery, replacement, refund, warranty, and customer support;
• MaBapu Foods does not control external merchant pricing, product claims, delivery timelines, product condition, return approval, refund approval, or complaint resolution;
• MaBapu Foods shall not be responsible for refund, replacement, return pickup, warranty claim, chargeback, product defect, delayed delivery, non-delivery, or customer support failure by an external merchant;
• MaBapu Foods may earn affiliate commission, advertising revenue, referral commission, or promotional benefit when a customer clicks or purchases through an affiliate link;
• MaBapu Foods may assist by sharing available merchant details or redirecting the customer to the third-party merchant support page, but MaBapu Foods cannot guarantee any resolution from the external merchant.

MaBapu Foods is not liable for any loss, damage, refund denial, replacement denial, delayed delivery, product defect, wrong product, expired product, non-delivery, misleading claim, external website issue, or dispute arising from a purchase completed on a third-party website.

Any complaint for an affiliate product must be raised directly with the third-party merchant according to that merchant’s policy. MaBapu Foods may, at its discretion, provide reasonable assistance by sharing available purchase-source information, but MaBapu Foods shall not be treated as the seller of such external affiliate product unless expressly stated.

21. No Voluntary Refunds; Replacement-First Remedy

Due to the food nature, hygiene sensitivity, perishable or semi-perishable character, storage requirements, safety concerns, and risk of tampering after delivery, MaBapu Foods follows a replacement-first and no voluntary cash refund policy for products sold or fulfilled by MaBapu Foods.

This means that if a valid complaint is approved after verification, MaBapu Foods will generally provide replacement of the affected product instead of refund.

Replacement may be considered only for verified cases such as:

• damaged product received;
• missing product in the package;
• wrong product delivered;
• expired product delivered;
• spoiled product received at delivery;
• defective product received;
• product materially different from what was ordered;
• any case where applicable law requires a remedy.

MaBapu Foods does not provide refund, return, replacement, coupon, or store credit for:

• change of mind;
• customer ordered the wrong product;
• customer no longer wants the product;
• taste preference;
• aroma preference;
• texture preference;
• spice level preference;
• color or natural batch variation;
• opened product;
• used product;
• tampered product;
• improper storage after delivery;
• delayed complaint after 2 days / 48 hours;
• missing or incomplete evidence;
• absence of unboxing video where required;
• affiliate or external third-party product purchased outside MaBapu Foods checkout.

Refund may be considered only in limited cases where:

• refund is required by applicable law;
• MaBapu Foods cancels a prepaid order before dispatch;
• payment is debited but order is not created;
• duplicate payment is verified;
• replacement is impossible, unavailable, or commercially impracticable and applicable law requires refund;
• a competent court, consumer authority, payment gateway, regulator, or applicable law requires refund.

If refund becomes legally required or is exceptionally approved by MaBapu Foods, refund may be processed to the original payment method, UPI, bank account, store credit, coupon, wallet credit, or any other method approved by MaBapu Foods and permitted by law.

Shipping charges, COD charges, packaging charges, payment gateway charges, handling charges, convenience fees, and other non-product charges are non-refundable unless required by applicable law or expressly approved by MaBapu Foods.

22. Replacement Rules and Timeline

If a complaint is approved after verification, MaBapu Foods may replace only the affected product. The entire order will not be replaced merely because one item is affected.

Replacement is subject to:

• complaint raised within 2 days / 48 hours of delivery;
• valid order number;
• invoice proof;
• clear product images;
• clear outer box and inner packaging images;
• unboxing video where required;
• verification by MaBapu Foods;
• stock availability;
• delivery serviceability;
• product type;
• courier records;
• seller or supplier response where applicable;
• applicable law.

If the same product is available, we may send a replacement of the same product. If the same product is unavailable, MaBapu Foods may provide an equivalent replacement, similar product, store credit, coupon, wallet credit, or another lawful remedy.

Replacement timelines may vary depending on product availability, courier serviceability, location, seller response, warehouse processing, holidays, festival rush, weather, operational issues, or force majeure events.

MaBapu Foods may reject replacement requests if the claim is false, unsupported, delayed, incomplete, edited, suspicious, abusive, fraudulent, or caused by customer-side handling, storage, opening, contamination, or misuse.

35. Customer Declaration

By placing an order on MaBapu Foods, you confirm that:

• you have read this Return and Refund Policy;
• you understand that MaBapu Foods sells food and hygiene-sensitive products that are generally non-returnable and non-refundable;
• you understand that MaBapu Foods follows a replacement-first and no voluntary cash refund policy;
• you understand that replacement may be provided only after verification of eligible complaints;
• you understand that refund may be considered only where required by applicable law, duplicate payment, failed payment/order creation issue, order cancelled before dispatch by MaBapu Foods, or where replacement is impossible and law requires refund;
• you understand that opened, used, tampered, improperly stored, taste-preference, aroma-preference, texture-preference, spice-preference, and natural-variation issues are not eligible for return, refund, or replacement;
• you understand that complaints for damaged, missing, spoiled, wrong, defective, or expired products must be raised within 2 days / 48 hours of delivery;
• you understand that clear evidence, including invoice, packaging images, product images, and unboxing video, may be required;
• you understand that affiliate products and external partner products are governed by the third-party merchant’s own return, replacement, refund, warranty, shipping, and cancellation policies;
• you understand that MaBapu Foods does not control external affiliate merchant products, returns, replacements, refunds, delivery, warranties, or customer support;
• you agree to provide true information and not submit false, edited, abusive, misleading, or fraudulent claims.