Property Operations Manager
Recruiter Contact & Culinary Pass
Job Description & Responsibilities
📌 Position & Opportunity Overview
Gold Resorts in Rishikesh is seeking a seasoned Property Operations Manager to take full ownership of the resort’s daily functioning. This is a hands-on leadership role where you will be the single point of contact for operational excellence, bridging the gap between management goals and on-ground execution. The ideal candidate is a hospitality professional who thrives in independent decision-making and is committed to maintaining high service standards while ensuring profitability.
🎯 Key Responsibilities & Day-to-Day Operations
- Operational Oversight: Manage all aspects of daily resort operations, ensuring smooth workflows across Front Office, Housekeeping, and Food & Beverage departments.
- Team Leadership: Direct and motivate staff, enforce SOPs and KRAs, and maintain strict staff discipline to ensure consistent performance.
- Guest Experience: Handle guest complaints professionally, monitor reviews, and implement strategies to boost guest satisfaction scores.
- Revenue & Inventory: Coordinate with OTA platforms for bookings, manage room occupancy rates, and oversee inventory, stock levels, and cost control measures.
- Vendor & Management Liaison: Maintain strong coordination with local suppliers, vendors, and upper management to ensure timely resource availability and strategic alignment.
- Performance Monitoring: Track operational KPIs, analyze occupancy trends, and make data-driven decisions to optimize resort performance.
🌟 Required Skills, Specialities & Candidate Preferences
- Experience: Minimum 3–5 years in Hotel or Resort Operations.
- Technical Knowledge: Proficiency in OTA platforms, booking systems, and revenue coordination tools.
- Soft Skills: Excellent communication, interpersonal skills, and strong problem-solving abilities.
- Leadership: Proven ability to handle teams independently and manage cross-functional departments.
- Operational Acumen: Deep understanding of SOPs, cost control, and inventory management.
💰 Compensation, Work Schedule & Workplace Perks
- Salary: Up to ₹30,000 per month.
- Perks: Food and accommodation provided as per company policy.
- Schedule: Full-time position with standard resort operating hours.
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